Skip to main content
Mason Help Center home page
Submit a request
Sign in
  • Developer Documentation
  • API Status
  • Submit a request
  1. Mason
  2. Troubleshooting and FAQs
  3. FAQ

FAQ

Frequently Asked Questions

  • Can I clear my Mason OS configuration without unlinking the device from my Platform account?
  • Can I configure the bluetooth scanning frequency on my device?
  • Can I disable the 'recents' button on my device?
  • Can I downgrade the project configuration on my device
  • DNS Setup
  • How can I deploy a project configuration to a group of devices?
  • How can I determine if my application is running on a Mason device?
  • How can I register an APK on the Mason Platform?
  • How can I use Mason CLI on Windows?
  • How can I use the Mason Framework SDK with an app development framework like Xamarin
  • How do I create an API Key?
  • How do I disable Bluetooth?
  • How do I force update my devices if config_update_install_time is set?
  • How do I get an accurate device location?
  • How do you delete projects?
  • How does a factory reset work?
  • How to move a device to a different group
  • I can't click on a device to see device details?
  • I'm getting a "Class Not Found Exception" when attempting to use Mason Framework?
  • I'm getting a "Security Exception" when attempting to use Mason Framework
  • I'm seeing an error message "No response from the device, it may not be connected to the network".
  • If I have multiple devices, can I automatically set up the email, password, and time zone on them in bulk?
  • Is there a way to programmatically configure WiFi?
  • My device connection status is offline, how do I get my device connection status back to online?
  • Supporting MFA authorization on Mason devices.
  • What causes a factory reset?
  • What does the device connection status indicate?
  • What happens if I need more data to test?
  • What is the yml config setting I should use to disable the lock screen?
  • What metadata can be auto-provisioned to production devices
  • Next ›
  • Last »

©