Mason X-Ray
- What time stamp formats are supported when getting the current log buffer on a device?
- When using X-Ray, I'm seeing an error message "Connection was not accepted on the device within 30 seconds".
- When using X-Ray, I'm seeing an error message "An X-Ray session is already active on this device".
- When using X-Ray, I'm seeing an error message "Access to the requested device is denied".
- When using X-Ray, I'm seeing an error message "The requested device was not found".
- Can I disable X-Ray?
SIMs and Connectivity
- SIM Management via MASON Controller
- Mason Connectivity
- What kind of SIMs do you provide?
- How do I fix Wi-Fi connection problems?
- What is the connectivity coverage of Mason SIMs?
- My SIM isn’t working - what’s wrong?
Controller
- Why do I not see my deployed app(s) when viewing Group details?
- How can I tell what apps are running on my device?
- What is the unassigned group?
- My device connection status is online, but my commands appear in the actions list as pending. What does this mean?
- How can I tell what project configuration has been deployed to my device?
- What browsers are supported?
Mason OS and Configurations
- Should I upgrade from Mason OS 2 to Mason OS 6 (or later versions)?
- Can I remove or disable the lock screen on my device?
- When I reboot my device, why does it go to the initial lock screen instead of straight to my app?
- Is there a way to keep my device awake for a long time?
- Can I remove or disable the lock screen on my device?
- When I reboot my device, it goes to the initial lock screen instead of straight to my app?
FAQ
- Can I clear my Mason OS configuration without unlinking the device from my Platform account?
- Can I configure the bluetooth scanning frequency on my device?
- Can I disable the 'recents' button on my device?
- Can I downgrade the project configuration on my device
- DNS Setup
- How can I deploy a project configuration to a group of devices?