My SIM isn’t working - what’s wrong?

If your SIM is installed correctly, but your device is not receiving connectivity, please check the following:

• Ensure the APN is set to super and correctly selected
• Ensure that roaming is turned on
• Ensure the SIM is installed correctly
• Check the Mason Connectivity platform to see if you have reached your 500MB data cap for the period
• Check if your SIM has been active for longer than 90 days