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Mason Connectivity

  • Updated

Overview

Mason Connectivity is a comprehensive solution for managing cellular data usage across fleets. Here's a breakdown of our key features and benefits:

  1. Single Mason SIM card: Connectivity management is simplified by a single SIM card for all your devices.
  2. Platform for management, analysis, and optimization: Provides a centralized platform to monitor, analyze, and optimize your fleet's cellular data usage.
  3. Comprehensive network coverage: Connects devices to a wide range of networks, ensuring reliable connectivity in various locations.
  4. Connectivity APIs: APIs available for integrating with your existing systems, allowing you to pull and analyze your fleet's usage data for deeper insights.
  5. Enhanced features with Mason Devices:
    • Zero touch setup: Simplifies deployment with pre-installed SIMs that automatically connect to appropriate APNs and device settings.
    • Enhanced Reporting: Provides additional data layers for in-depth analysis, including insights into installed applications, OS versions, deployed projects, and more.
    • Global Reach: Ensures LTE connectivity in over 130 countries out of the box by including the necessary cellular bands in Mason Devices.
    • Data Usage Alerts: Enables you to set up alerts for data usage at both SIM and account levels, helping you manage costs and prevent overages.
    • Data Usage Report: Generates detailed reports on data usage for specified timeframes, facilitating cost management and optimization efforts.
    • SIM control: Allows for remote management of SIM activation and deactivation, providing flexibility and control over connectivity.

Viewing Data Usage in Controller

Accessing the Mason Connectivity dashboard is simple:

  1. Login to the Mason Controller: Visit the Mason Controller login page and enter your credentials to access your account.
  2. Navigate to the SIM Tab: Once logged in, you'll see tabs or navigation options at the top of the page. Select the "SIM" tab to access the Mason Connectivity dashboard.
  3. View Your Fleet of Global SIMs: Within the SIM dashboard, you'll be able to view and manage your fleet of Global SIMs. This dashboard provides insights into data usage, connectivity status, and other relevant information for each SIM card.
  4. View Data Usage and Granular Information:
    1. After selecting a SIM card, you'll be able to access detailed information such as data usage, connectivity status, and other relevant metrics.
    2. You can also filter the data to view information for a specific timeframe or apply other relevant filters.

 

 

 

 

Troubleshooting SIM Connectivity

If you encounter any issues with cellular connectivity, here are some troubleshooting steps you can follow:

  1. Restart the Device:
    • Sometimes, a simple restart can resolve connectivity issues. Turn off the device and then turn it back on to see if the issue is resolved.
  2. Enable/Disable Airplane Mode:
    • If applicable, toggle Airplane Mode on and off. This action can sometimes reset the device's connectivity settings and resolve issues.
  3. Disable/Enable the SIM using the Mason Controller:
    • Access the Mason Controller dashboard.
    • Locate the SIM experiencing connectivity issues.
    • Use the "Green" toggle switch to disable the SIM. When disabled, the button will be grayed out.
    • After a moment, re-enable the SIM by toggling the switch back to the "Green" position.
  4. Reach Out for Further Assistance:
    • If you are unable to enable the SIM even after following the above steps, please contact us support@bymason.com for further assistance and provide details about the issue you're experiencing, including any troubleshooting steps you've already taken.

By following these steps, you can troubleshoot common cellular connectivity issues with Mason Connectivity. If the issue persists, contacting support with full details will ensure timely resolution and assistance.

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