My SIM was working, but stopped - what’s wrong?

If your Mason Global SIM was working, but stopped unexpectedly, please check the following:

  • Check the Mason Connectivity platform to see if you have reached your 500MB data cap for the period
  • Check if your SIM has been active for longer than 90 days
  • Check if the APN is set correctly (occasionally, when switching towers, some devices may reset the APN).

Still need help? Contact Us Contact Us