My SIM isn’t working - what’s wrong?
If your SIM is installed correctly, but your device is not receiving connectivity, please check the following:
- Ensure the APN is set to
superand correctly selected
- Ensure that roaming is turned on
- Ensure the SIM is installed correctly
- Check the Mason Connectivity platform to see if you have reached your 500MB data cap for the period
- Check if your SIM has been active for longer than 90 days