My SIM isn’t working - what’s wrong?

If your SIM is installed correctly, but your device is not receiving connectivity, please check the following:

  • Ensure the APN is set to super and correctly selected
  • Ensure that roaming is turned on
  • Ensure the SIM is installed correctly
  • Check the Mason Connectivity platform to see if you have reached your 500MB data cap for the period
  • Check if your SIM has been active for longer than 90 days

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