When using X-Ray, I'm seeing an error message "Connection was not accepted on the device within 30 seconds"

Every time X-Ray attempts to connect to a Mason device, the device user will see a prompt on their device screen. The user must accept the incoming X-Ray connection within 30 seconds for X-Ray to connect to the device, and the user can optionally deny the request.

If you are seeing this error consistently, you may need to get in touch with the end user of the device.

Still need help? Contact Us Contact Us