When using X-Ray, I'm seeing an error message "Access to the requested device is denied"

When using X-Ray, you must supply an API key that has the right permissions associated with it.

  1. Make sure your device is running Mason OS 2.9.0+
  2. Make sure the API Key has the FLEET:ADMIN scope
  3. Verify the latest project configuration deployed to the device does not have config_xray_enabled: false on it

Click here if you need help determining which project has been deployed to your device

Click here to learn more about using an API key with the Mason CLI

Still need help? Contact Us Contact Us