When using X-Ray, I'm seeing an error message "The requested device was not found"

Ensure your Device ID matches what is reported in Mason Controller. Here are some steps you can take to solve this problem

  1. Try visiting the device details page for your device inside Controller - ex: https://platform.bymason.com/controller/devices/[DEVICE_ID]
  2. If you see an error message, the DEVICE_ID you are using does not map to a device in your Platform account
  3. If you see the device details page, verify that the device information on the details page matches what you expect to see

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