I'm seeing an error message "No response from the device, it may not be connected to the network"?

Your device may not be connected to the internet. Here are some steps you can take to solve this problem

  1. Check the WiFi or cellular network connnections on the device
  2. Check the device's ONLINE/OFFLINE status in the Mason Controller device info page. If Controller is reporting your device as OFFLINE, X-Ray will not work
  3. Locate and try turning WiFi or cellular off and on again
  4. Locate and reboot the device

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